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Consumer Protection Issues

 
U.S. Consumer Product Safety Commission Consumer Hot Line: 1-800-638-2772
Call, toll free, to obtain product safety information, report unsafe products, and obtain other agency information
(TTY for the Hearing Impaired: 1-800-638-8270)
(contains information in Spanish)
 

A product's presence in a store doesn't automatically mean it's safe. A common misconception is that if a product is being sold, it’s safe for use. But this isn’t necessarily so. Plus, with the steady second-hand market in most communities, it’s always wise to double-check a product before letting your child use it – especially if the product is important to a child’s safety, such as a crib or a car seat. Don't ever use a product that has been recalled, that is damaged, missing parts, that has been in an accident, or that causes you doubts. Check out recent CPSC press releases for notices of recalled items.

And if you run into a dangerous or questionable product, please don't hesitate to report it to the manufacturer and also to the U.S. Consumer Product Safety Commission. Your feedback helps the CPSC keep unsafe products off the shelves.

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Cosco, Inc. and Safety 1st, Inc. Fined for Failure to Report Product Defects (April 2001): The U.S. Consumer Product Safety Commission announced that Cosco, Inc. and Safety 1st have agreed to pay $1.75 million in fines for their failure to report product defects that caused serious injury and deaths to children. Both companies are subsidiaries of Dorel U.S.A., Inc., of Columbus, Ind, and both companies have been penalized in the past for failure to comply with reporting requirements.

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Keep Yourself Informed about FDA warnings: U.S. Food and Drug Administration warnings about food do not always translate into food being pulled from grocery shelves or warnings being placed next to the products. For example, the FDA has issued a warning about mercury levels in four types of fish, and how it might affect unborn children, pregnant or nursing mothers, or small children -- but grocery stores still sell these products without a warning. Our suggestion? Bookmark a selection of the organizations, and visit them often. See our Food Pollution page for more.

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Contact the manufacturers about faulty products. Never be afraid or reluctant to contact manufacturers if you’re unsatisfied with a product. In most cases, they’ll be happy to help you, either by replacing the product or by giving you a refund. Many manufacturers will even go a step farther and also send you coupons or discounts on your next purchase. And, if it’s a safety issue, chances are excellent they’ll be happy you called, because your warning may help them protect other children. See this page for help in contacting the manufacturers.

Sometimes, however, manufacturers do not do what's best for children, and so it's often a good idea to report dangerous or questionable products to the U.S. Consumer Product Safety Commission. Your feedback helps the CPSC keep unsafe products off the shelves.

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Safer Child, Inc. is a 501(c)(3) charitable organization with federal tax-exempt status. Please note: 1) External organizations listed herein do not necessarily endorse Safer Child positions, nor do we necessarily endorse theirs. We list them as a courtesy and aren't responsible for their accuracy, completeness or content. 2) We recommend you maintain a healthy skepticism when reviewing information on the Internet; it might appear to be reliable --  yet actually be false, misleading, incomplete, out-of-date and/or intentionally harmful. 3) There might be material on the Internet that you disagree with or find objectionable; preview all sites before viewing them with your child. 4) We are not responsible for external addresses/phone numbers changing without our knowledge. 5) The information and commentary on this site are not substitutes for professional advice from your doctor, lawyer, or mental health professional. 6) Requests for permission to republish, copy and/or distribute any material found on this Web site should be directed to Safer Child, Inc.

This Web site is supported by donated services from SISNA of Eastern Washington and Northern Idaho,
and has received a grant from the Wendell P. & Barbara J. Marshall Family Trust in the Idaho Community Foundation.
Safer Child is also supported by Time4Learning.com, online education from preschool through middle school,
and LockSAF, "manufacturers of storage devices that utilize the latest in biometrics technology to provide quick access with foolproof security especially for firearms and other valuables."

Copyright 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008 Safer Child, Inc. All rights reserved.